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TERMS & CONDITIONS

 

 

STOCK AVAILABILITY

While BNKR makes every attempt to ensure that the online store reflects the true availability of stock, sometimes an item shown to be available online may be out of stock. If an item you ordered is out of stock we will notify you as soon as possible and, based on your preference, either cancel and refund that particular item or your entire order.

 

ORDER CANCELLATION

As our orders are processed and dispatched quickly, we are unable to cancel or change any details in your order once it has been placed. If you have any problems with your order, please contact [email protected] as soon as possible. Please be advised that you also have the option to return your order within 14 days of receipt.

 

RETURNS

We at BNKR hope you love your new purchase. Please let us know if you are unhappy, and we will happily exchange, credit note or refund your purchase. Your item(s) can be returned within 14 days of receipt, provided they are unused and in their original condition. For full-priced items, we are happy to exchange your product for a different size in the same style as originally ordered. Due to limited availability, we are unable to exchange for different styles or products.

Sale items are not eligible for refund or exchange, unless the item/s received are faulty or not as ordered. If a full priced item has a promotional code applied to it, this does not qualify it as a sale item unless specified by the terms of the promotion.

All returns or exchanges must be posted to one the below addresses with a copy of our downloadable return/exchange form attached.

BNKR RETURNS

860 S. LOS ANGELES ST. SUITE # 315

LOS ANGELES, CA 90014

 

BNKR RETURNS

233 NORTH TERRACE

ADELAIDE SA 5000

AUSTRALIA

 

BNKR RETURNS

TIGERS GLOBAL LOGISTICS

UNIT 1, FENTON WAY, JUNIPER PARK, BASILDON, ESSEX SS15 6TD

 

Return postage costs will be at your expense, unless the item/s received are faulty or not as ordered. The coverage of return postage costs must be approved by BNKR Customer Care staff prior to return of item(s).

If you believe your item is faulty, please contact BNKR Customer Care at [email protected] prior to sending it back. We cannot accept liability for an item until it is returned and has been confirmed as faulty.

To download a copy of our return form please click here.

 

All returns are subject to the below conditions:

  • Items must be returned to BNKR within 14 days of receipt.

  • Items must be in original condition, with all tags intact. Items soiled with make-up, dirt, food, tanning products or similar will not be accepted.

  • Footwear and eyewear must be accompanied by their original box or case.

  • Please note that, in the absence of any fault, returns are not available for any underwear, swimwear, earrings, hair accessories or cosmetics due to hygiene reasons.

What defines faulty?

  • Manufacturing faults.

  • Goods that have been wrongly described.

  • Goods that are different to the goods that you ordered.

  • Goods that do not do what they are supposed to.

  • Goods that have defects that were not obvious or we did not bring to your attention.

If you believe your item may be faulty, please contact Customer Care at [email protected] as soon as possible after receiving your order.

 

SALES + OFFERS

All offers and promotions are subject to the following conditions, in addition to any conditions specified upon entering the relevant code at checkout:

  • Promotions are only applicable to orders over the minimum value threshold specified in the offer

  • Promotions are only applicable to products specified in the offer
  • Only one promotion code may be used per order (individual credit notes can be used in conjunction with promotions)

  • You must be logged in to your account to use a promotion code

  • For promotions with a minimum spend requirement, your order must remain at or over this amount after any returns for the discount to continue to apply

  • Codes are valid for one use per customer unless otherwise stated

  • BNKR takes no responsibility for coupons that were not applied during the checkout process and discounts cannot be applied after an order has been placed

  • Sale items, including those covered by further discounts, can only be returned for store credit (in the absence of any product faults)

  • A full-priced item purchased with a promotional discount does not qualify as a sale product unless otherwise specified in the conditions of the offer

  • BNKR reserves the right to end any promotions, sales or discount offers at any time

 

Please contact our Customer Care team at [email protected] if you have any further enquiries regarding a promotion.

These conditions exclude items that are incorrect or faulty. If you believe there is a problem with your order, please contact [email protected] for assistance before returning your items.

 

SHIPPING + DELIVERY

By placing an order with BNKR, you are responsible for original shipping charges, all applicable custom and duty import fees and the cost of return shipping back to BNKR. This also applies to any shipments that are refused by you at delivery.

Orders for customers in the USA and around the world are shipped from our Hong Kong Distribution Centre. This means faster delivery across the globe for you!

All orders are shipped express. Shipping is free for purchases over $39 within USA and Canada.

Orders require a signature upon delivery. If you choose to issue the courier with Authority To Leave so that the parcel may be delivered without a signature, BNKR is no longer liable for your order.

 

SAME DAY DISPATCH

All orders will be dispatched within 24 hours of being placed, excluding weekends. Estimated time of delivery for metro areas is 1-3 business days, and estimated delivery to rural areas is 3-6 business days. If you would like further information on this, please contact BNKR Customer Care at [email protected].

If you live in a rural or remote area, your parcel may be forwarded onto a local courier service. This will appear on your tracking as a delivery event, and should be successfully delivered to you within 24 hours.

Please note in times of peak traffic, delays to estimated shipping times may occur. Orders are shipped with DHL or an affiliated local courier. Due to postage requirements we cannot deliver to PO boxes, so we will require either a business or private street address.

On dispatch of your order from our warehouse you will receive an email with a delivery tracking number and link to your courier's tracking website.

All orders will need to be signed for upon delivery and in the absence of the receiver and a calling card will be left. It is then the customer's responsibility to organise another appropriate delivery time. If you choose to issue the courier with Authority To Leave so that the parcel may be delivered without a signature, BNKR is no longer liable for your order.

 

EMAIL MARKETING

For the subscription and receiving of emails, we do follow the opt in/out policy. If anyone wants to opt out of receiving emails from us, please click the unsubscribe link included in every message. If you are having trouble unsubscribing, please do not hesitate to contact us at [email protected]

 

IMAGES

All product images seen on fashionbunker.com where the background is white and the model is headless are copyright of BNKR and under no circumstances available for use by other entities without express written consent from BNKR. The same applies for all BNKR social media platforms.

For all enquiries regarding these images please contact [email protected].

 

COMPETITIONS

All competition winners – whether they be from BNKR or its associated labels, affiliates or sponsors – are responsible for the cost of any import duties or taxes associated with the delivery of their prize (including instances in which competition winners use a gift voucher to purchase a prize of their choice). Competitions cover the cost of the items won only and do not cover any incurred delivery or processing fees. This includes any competition where BNKR provides stock for its winners – including competitions run through any label stocked on BNKR via website, print, event or social media.

 

CUSTOMER CARE

Need help? Email us at [email protected] or call us on +61 8 7009 6016 between 10am-5pm, Monday to Friday AEST. Our livechat facility is available from 12am-5pm, Monday to Friday, AEST.

 

PRIVACY

BNKR is committed to protecting the personal information you provide to us. We will only use your personal information in order to provide a service to you. We will not share or sell this personal information with any other organizations. However, we may disclose personal information to our service providers who assist in providing a service such as delivery or customs.

We will only use your personal information for the purpose it was intended and to provide you with information about BNKR related services that we believe you may be interested in. If you no longer wish to receive any information or correspondence from us, please unsubscribe from our email service using the unsubscribe link or email [email protected]

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