TERMS & CONDITIONS
PROMOTIONS AND OFFERS
Spend $150, Save $30
Spend $200, Save $50
Spend $400, Save $100
Return Conditions
- Full priced items purchased with the spend and save promotion can be returned for a Refund or Store Credit.
- Sale items purchased with the spend and save promotion can be returned for Store Credit only.
- Final Sale items purchased with the spend and save promotion cannot be returned for Exchange, Store Credit or Refund. Strictly no returns.
Please note, if the value of item/s kept is less than the spend and save threshold ($150, $200 or $400) after your return, the discount amount will either alter or no longer apply. Your refund or store credit will reflect this.
25% Off Full Priced Items - ended 17 Feb
- Full priced items purchased with the 25% promotion can be returned for a Refund or Store Credit.
- Sale items can be returned for Store Credit only.
- Items marked as Final Sale cannot be returned for Exchange, Store Credit or Refund. Strictly no returns.
GENERAL
All offers and promotions are subject to the following conditions, in addition to any conditions specified upon entering the relevant code at checkout:
- Strictly no returns, refunds, exchanges or store credits offered on final sale items (unless deemed faulty). Items with a discount of 70% or more are considered Final Sale.
- Sale items, that are not specified as final sale, are eligible for store credit only
- Orders cannot be cancelled or amended due to our offsite processing system
- Only one promotion code may be used per order
- Individual store credits may be used in conjuction with a promotion code
- For promotions with a minimum spend/quantity requirement, your order must remain at or over this amount after any returns for the discount to continue to apply
- Codes are valid for one use per order and one use per customer, unless otherwise stated
- BNKR takes no responsibility for coupons that were not applied during the checkout process and discounts cannot be applied after an order has been placed
- A full-priced item purchased with a promotional discount does not qualify as a sale product unless otherwise specified in the conditions of the offer
- BNKR reserves the right to commence and end any promotions, sales or discount offers at any time
- During holiday periods, sales and promotions, there may be a dispatch + delivery delay due to the high volume of orders
STOCK AVAILABILITY
While BNKR makes every attempt to ensure that the online store reflects accurate stock availability, sometimes an item shown to be available may be out of stock. In the instance that an item is out of stock, the customer will be notified as soon as possible. The item will be refunded, or the entire order will be cancelled, depending on the customer’s preference.
RETURNS
Please see our Returns Policy for all information regarding our return process.
*Please note, FINAL SALE items cannot be returned. No refunds, store credit or exchange (unless deemed faulty).
STORE CREDIT
Store credit is valid for 12 months from the date of issue. Once we receive your return, your store credit will be processed within 7 business days and you will be notified via email. You can check the balance of your store credit by logging into your BNKR account (in the ‘Store Credit’ section). Please note store credit cannot be used, or re-issued after the expiration date. We do not notify customers when store credit is close to expiry. Items purchased with Store Credit can be returned for Store Credit only. They cannot be returned for a refund.
SHIPPING + DELIVERY
Please see our Shipping Policy for the latest information regarding all shipping processes. Due to our quick order processing times, we are unable to cancel or change orders once they have been placed. If your order is stolen or lost in transit, BNKR is not liable for any damages or losses. This needs to be resolved directly with Star Track, Australia Post or DHL. During holiday periods, sales and promotions, there may be a dispatch + delivery delay due to the high volume of orders.
GIFT CARDS
- Gift Cards are valid for 3 years, from the date issued.
- Items purchased with a Gift Card can be returned for Store Credit only. They cannot be returned for a refund.
- Lost or stolen Gift Cards cannot be replaced.
- Gift Cards can be used in whole, or for part of a payment.
- Gift Cards cannot be exchanged or refunded.
EMAIL MARKETING
For the subscription and receiving of emails, we follow the opt in/out policy. If you wish to opt out of receiving emails from us, please click the unsubscribe link included in every message. If you are having trouble unsubscribing, please do not hesitate to contact us at support@bnkr-store.com.
MOBILE MARKETING
The BNKR mobile message service (the "Service") is operated by Australian Fashion Group (“AFG”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to AFG’s SMS/text messaging service, you agree to receive recurring SMS/text messages with service-related messages, including promotions, specials, and other marketing offers on behalf of Australian Fashion Group via text messages through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology.
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Australian Fashion Group. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Standard message and data rates may apply from your wireless provider. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Click the unsubscribe link in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Australian Fashion Group’s mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, email support@bnkr-store.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
IMAGES
All product images seen on fashionbunker.com are copyright of Australian Fashion Group Pty Ltd and under no circumstances available for use by other entities without express written consent from BNKR. The same applies for all BNKR social media platforms. For all enquiries regarding these images please contact teresa@aus.fashion.
COMPETITIONS
All competition winners – whether they be from BNKR or its associated labels, affiliates or sponsors – are responsible for the cost of any import duties or taxes associated with the delivery of their prize (including instances in which competition winners use a gift voucher to purchase a prize of their choice). Competitions cover the cost of the items won only and do not cover any incurred delivery or processing fees. This includes any competition where BNKR provides stock for its winners – including competitions run through any label stocked on BNKR via website, print, event or social media. For full Competitions terms and conditions, please see this page.
AFTERPAY
Afterpay is only available for orders shipped within Australia and USA at this time. Afterpay orders are subject to standard returns policy.
Return postage costs will be at your expense, unless the item/s received are faulty or not as ordered. The coverage of return postage costs must be approved by BNKR Customer Care staff prior to return of item(s).
If you believe your item is faulty, please contact BNKR Customer Care at support@bnkr-store.com prior to sending it back. We cannot accept liability for an item until it is returned and has been confirmed as faulty.
CUSTOMER CARE
Need help? Email us at support@bnkr-store.com between 9am-5pm, Monday to Friday AEST.
PRIVACY
Australian Fashion Group Pty Ltd is committed to protecting the personal information you provide to us. We will only use your personal information in order to provide a service to you. We will not share or sell this personal information with any other organisations. However, we may disclose personal information to our service providers who assist in providing a service such as delivery or customs.
We will only use your personal information for the purpose it was intended and to provide you with information about Australian Fashion Group related services that we believe you may be interested in. If you no longer wish to receive any information or correspondence from us, please unsubscribe from our email service using the unsubscribe link or email support@bnkr-store.com.