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RETURNS

We at BNKR hope you love your new purchase! If not we will happily accept your return, provided it meets the following requirements:

All returns must be sent back within 14 days of receiving your BNKR purchase, in original condition with all tags attached. Full priced items can be returned for a refund (simply write “refund” on your form), exchange (via BNKR credit note and where applicable given a matching discount code) or BNKR credit note. Where applicable under the conditions of the promotion, promotional codes or valid offers applied on orders will be honoured for store credit.

Items purchased with store credit can be returned for store credit only, including full-priced items.

Sale items can be returned for store credit but are not eligible for refunds, unless the item/s received are faulty or not as ordered. If a full-priced item has a promotional code applied to it, this does not qualify it as a sale item unless specified under the terms of the promotion.

Final Sale items cannot be returned or exchanged, unless the item received is faulty or your order was fulfilled incorrectly. Final Sale items are also not available in conjunction with any other offer or discount.

In the absence of any fault, returns are not available for any underwear, bodysuits, swimwear, earrings, hair accessories or cosmetics due to hygiene reasons.

Please note that store credit expires 12 months from the date of issue and any credit remaining at the time of expiry will no longer be available to use. Store credit cannot be used to purchase BNKR gift vouchers.

All returns or exchanges must be posted to one the below addresses with a copy of our downloadable return/exchange form attached.

 

BNKR RETURNS

901 S BROADWAY, UNIT 100

LOS ANGELES, CA 90015

213-973-0002

 

BNKR RETURNS  

CHINA TIGERS (HK) CO LTD

5 FLOOR, GATEWAY TS

No.8 CHEUNG FAI ROAD, TSING YI HONG KONG, CHINA

+852 2215 5533

 

BNKR RETURNS

TIGERS GLOBAL LOGISTICS

UNIT 1, FENTON WAY, JUNIPER PARK, BASILDON, ESSEX SS15 6TD

+44 1268 400 030

 

BNKR RETURNS

233 NORTH TERRACE

ADELAIDE SA 5000

AUSTRALIA

08 7009 6016

 

Return postage costs are at your expense unless your items are faulty or incorrect. If this is the case, please contact BNKR Customer Care at [email protected] prior to sending your item(s) back to us so we can assist you.

 

Returns will be accepted subject to the following conditions:

  • Items are returned to BNKR within 14 days of receiving your purchase.
  • Items are in original condition, with all tags intact. Items soiled with make-up, dirt, food, tanning products or similar will not be accepted.
  • Footwear and eyewear are accompanied by their original box or case.
  • Please note that, in the absence of any fault, returns are not available for any underwear, bodysuits, swimwear, earrings, hair accessories or cosmetics due to hygiene reasons.

 

To download a copy of our returns form please click here.

 

Faulty items:

If you believe your item is faulty, please contact BNKR Customer Care at [email protected] prior to sending it back. 

We cannot accept liability for an item until it is returned and has been confirmed as faulty by our garment technicians.

 

What defines faulty?

  • Manufacturing faults.
  • Goods that have been wrongly described.
  • Goods that are different to the goods that you ordered.
  • Goods that do not do what they are supposed to do.
  • Goods that have defects that were not obvious or that we did not bring to your attention.

 

If you still have questions about our returns policy, feel free to email BNKR Customer Care at [email protected].

Afterpay

Afterpay is only available for orders shipped within Mainland USA at this time. Afterpay orders are subject to standard BNKR returns policy: no refunds or exchanges are available on sale items or items purchased using a promotion that specifies no refunds or exchanges.

For sale items or items purchased under such promotions, Afterpay purchases can be returned for store credit only. In these instances and for any other Afterpay orders returned for store credit, BNKR will issue a credit upon receipt of your return and you will still be required to fulfil your payments via Afterpay.

 

If you still have questions about our returns policy, feel free to email BNKR Customer Care at [email protected].

 

 

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