Returns Policy

You are welcome to lodge a return request within 30 days of your parcel being received.

BNKR does not cover the shipping cost for returning an item. We recommend using a traceable service to reduce the risk of lost parcels.

FULL PRICE - Eligible for Refund or Store Credit.
*Includes full price items purchased with a discount code.

SALE - Eligible for Store Credit only.

FINAL SALE - Strictly no returns. No refund, credit, or exchange, unless deemed faulty.

PROMOTIONAL SALES - Please see the Terms and Conditions of the promotion, or email support@bnkr-store.com to find out your return eligibility.

RETURN CONDITIONS

Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.

- Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached.

- Items were not purchased at Final Sale

- Items soiled with make-up, dirt, food, tanning products or similar will not be accepted.

- Handbag and accessory returns must be accompanied by their original box or case

- Return costs are at the customer’s expense (unless your item is deemed faulty).

REFUNDS

Refunds are processed within 5 business days from the date your order is received. Funds generally take up to 5 working days to appear back into your bank account. Please note, all refunds are delivered back to the original payment method, and cannot be returned to a different card or account. Shipping fees are not refundable.

STORE CREDIT

Store credit is valid for 3 years from the date of issue. Once your return is received, store credit will be processed within 5 business days, and will be issued in the form of a Gift Card via email. Store credit cannot be used, or re-issued after the expiration date. We do not notify customers when store credit is close to expiry. Items purchased with Store Credit can be returned for Store Credit only. Final Sale includes items with a discount of 70% or more. If an item is Final Sale, it cannot be returned for an exchange, store credit or refund. 

FINAL SALE

Final Sale includes sale items with a discount of 70% or more. If an item is Final Sale, it cannot be returned for an exchange, store credit or refund. Returns will only be accepted if the item has been deemed faulty by the BNKR team.

 

FAULTY

If you believe your item/s is faulty upon delivery, please contact our Customer Care team at support@bnkr-store.com so we can assess your item/s. Please include your Name, Order Number, and photos of the fault in your email. If your product is deemed faulty, you will be eligible for a refund, store credit, or replacement. 

HOW TO PLACE A RETURN

If your order is eligible, and you would like to request a return, please email our friendly customer care team at support@bnkr-store.com within 30 days of receiving your order.

In your email, please include:

- First and Last Name

- Order number

- Name of the item/s you’d like to return

Please ensure that your BNKR Returns Form is filled out and included in your parcel. 

*Please note BNKR is not liable for any damages or losses with return shipping.