FAQS

PRODUCTS & ORDERS

1. What size am I?

   Unsure of what size to buy? Compare your measurements to our sizing chart or speak to one of our friendly stylists via our live chat in the bottom right hand corner of the page.

2. An item I want to buy is sold out – will you be restocking it?

   Whilst we don't restock items, we have introduced a new feature that allows you to be notified if a size comes back in stock! To be notified select 'Notify Me When Back In Stock' on the product page. Please note that doing this does not hold/secure the item. If the desired item does return to stock you will be informed via email and will need to check out as per normal.

3. How do I use a discount code or a voucher?

   To enter a discount or gift voucher code, enter the code into the 'Add Coupon Code or Voucher' box at checkout. Provided that your order complies with the terms of the offer, the discount/amount will be taken off your order total. Please note that discount codes do not work on any items marked 'Final Sale'

4. How do I use a credit note?

   If you have an existing credit note, it will be available in your BNKR account and displayed as a payment option at checkout. A discount code can be used in conjunction with a credit note.

5. Why isn’t my discount code working ?

   There are a number of reasons why your code might not be working. Check that:

   • You’re logged into your customer account.
   • The items in your cart meet the requirements for the promotion (i.e. they are full priced items; they total more than $100 etc).
   • The code has not expired.
   • The items in your cart are not Final Sale, as Final Sale products are not eligible for further discount.

   Still not working? Contact our Customer Care team at support@bnkr-store.com and we can help!

6. Can I use more than one discount code on my order?

   Only one discount code can be applied at one time, per transaction. Gift vouchers and credit notes can be used in conjunction with a discount code.

7. I forgot to enter my promotional code! What can I do ?

   We are unable to amend any orders after they have been placed and unfortunately, will not be able to honour the discount code on this transaction.

8. Can I cancel or change my order?

   Due to our quick order processing times, we are unable to cancel or change the details in your order once it has been placed.

9. I’m trying to sign into my account – help!

   Although you don’t need an account to make a purchase, you will need to create one if you wish to use a promotional code or track your order.

   Firstly, check that you have previously created a customer account and aren't just signed up to our newsletter.

   If you’re seeing the ‘invalid login or password’ message, make sure your email and password are correct.

   If you still can’t sign in, you can request for a password reminder to be sent – just follow the prompts on the page and enter your account email.

   If you’re still having trouble, contact our customer care team at support@bnkr-store.com with a screenshot of your issue.

10. Why haven’t I received a shipping confirmation email?

    Please allow 24 hours for shipping confirmation emails to come through, or until the next business day if ordering over a weekend. Please also check your junk and spam folders and add us as.a contact to avoid this happening.

    You can also check your order status via your dashboard in your account.

DELIVERY & RETURNS

1. Do you offer express shipping?

   We offer express shipping on all orders! Head to our Shipping Policy page for more information on shipping services.

2. How do I track my order?

   Once your order is processed you will receive a confirmation email which includes your tracking number. You can also check the status of your order via your dashboard in your account.

3. How long will my order take to arrive?

   Estimated time of delivery for metropolitan areas is 1-3 business days, and estimated time of delivery to rural or remote areas is 3-6 business days. Please note in times of peak traffic, delays to estimated shipping times may occur. Please note unfortunately there are delays for New Zealand orders due to COVID-19. Sorry for any inconveniences caused! For further information please reach out to support@bnkr-store.com.

4. What is your returns policy?

   Your item(s) can be returned within 14 days of receiving your purchase, provided they meet our return conditions. Head to our Returns Policy to find out more!