Now that our new Customer Care team is in place, one of their immediate priorities will be to follow up on orders that were returned prior to the appointment of voluntary administration. Our support team will clarify whether your order is eligible for a refund or for store credit based on our Return Policy that was in place prior to the appointment of voluntary administration.

If you have been issued an RMA number via email from our customer service team prior to the
appointment of voluntary administration, your return may be eligible for a refund or store credit
based on our Return Policy that was in place prior to the appointment of voluntary
administration. Please reference this number on the package when sending your order back to
us. Please note that we have updated addresses for our Return Policy, and direct all packages
to one of the below address':

AUSTRALIA

BNKR RETURNS
Level 1, 233 North Terrace,

Adelaide, SA , 5000

USA

BNKR RETURNS

Emeristar

307, Figueroa Street,

Wilmington, CA, 90744

UK

BNKR RETURNS

Tigers Global Logistics

Unit A1 Dolphin Way,

Purfleet, Essex RM19 4NZ

CHINA

BNKR RETURNS

HoWang Wong

5 Floor, Gateway TS

No.8 Cheung Fai Road, Tsing Yi Hong Kong

If you were not yet issued an RMA number for your return requested, you can now request one by emailing us at support@bnkr-store.com. Please ensure to include your order number in your response.

Australian Fashion Labels Store Credit:

The old owner of BNKR, Australian Fashion Labels Pty Ltd (AFL) has recently gone bankrupt (into liquidation).  Unfortunately, this means that customers holding store credit are now unsecured creditors, unlikely to have any claim against AFL.  However, for a limited time, the new owner of BNKR, International Fashion Group Pty Ltd (IFG) has decided to allow customers who held store credit with AFL to use that credit towards purchases with IFG.  This offer only applies to store created with AFL between [1 January 2020] and [7 January 2021], and will expire on [1 September 2021].  This offer does not constitute us accepting any liability for store credit issued by AFL, and is subject to IFG verifying the claim to store credit against the records of AFL.   

Australian Fashion Labels Gift Cards:

The old owner of BNKR, Australian Fashion Labels Pty Ltd (AFL) has recently gone bankrupt (into liquidation).  Unfortunately, this means that customers holding AFL gift cards are now unsecured creditors, unlikely to have any claim against AFL.  While International Fashion Group Pty Ltd (IFG) is not related to AFL, and has no obligation to accept AFL gift cards, please contact Customer Care if you have an AFL gift card and we will be happy to discuss whether some alternative form of discount or voucher can be provided.  We make no promises that any such offer will be made, but we would be happy to discuss further as a gesture of goodwill.  

All of the funds that were collected from orders placed after voluntary administration were held in an account that was frozen by the administrators. Now that the voluntary administration process has ended, the funds have been released and should be appearing in your bank account within 7-10 business days. If you are still interested in placing a new order for the items you did not receive, you may do so at any time.

All store credit balances that were active prior to our voluntary administration will be honored in their full amount, and should be active in your account at this time. If you do not see your prior balance, please contact support@bnkr-store.com. Please note that store credit is not applicable to Sample Sale promotions, but can otherwise be applied to full priced or sale items.

As a result of the voluntary administration, all employee positions were immediately put on hiatus, preventing them from offering continued communication about the process. We apologise for any inconvenience that this may have caused, but we are thrilled to be back and thank you for your loyalty and patience.

The goal of the voluntary administration process was always to be able to keep BNKR afloat, and to resume business as usual as soon as possible, so we did not turn the lights off. Upon appointment of administration, key functions had to cease including finalising web orders, planned social media and advertising. We apologise for any inconvenience called.

We completely understand and would love to hear from you. We have resumed communication from our support@bnkr-store.com email address, if you would like to submit inquiries accordingly. If it is in regards to a specific order, please include your BNKR order number. Please be advised that initial delays may be experienced as we triage cases.

Yes, absolutely! We look forward to dispatching your orders placed after Tuesday, February 23rd with the typical order cadence you enjoyed prior to this situation. Thank you for your continued loyalty and patience.

We offer complimentary express shipping on all orders of over $79+ AUD in Australia and New Zealand.

An express shipping flat rate of $10 AUD applies for purchases under $79 in Australia and New Zealand.

Please note unfortunately there are delays for New Zealand orders due to COVID-19. Sorry for any inconveniences caused! For further information please reach out to support@bnkr-store.com.

Please note our RRP's are inclusive of 10% GST so all New Zealand orders will be charged 15% at checkout.

Expected delivery time for orders to New Zealand is 2-5 business days depending on location. Please note that there may be delays to shipping during busy periods and holidays.

All other international orders placed via the AU website incur a flat shipping cost of $30.

Please note that the order value thresholds for shipping costs apply to the total value of an order after any discount codes have been applied.

Orders for our Australian and New Zealand customers are shipped from our Melbourne Distribution Centre. Your BNKR order will be dispatched the same day if ordered before 2pm AEST on a business day. Orders placed after this will be dispatched the following business day.

By placing an order with BNKR, you are responsible for original shipping charges, all applicable custom and duty import fees, and the cost of return shipping back to BNKR. This also applies to any shipments that are refused by you at delivery.

For delivery in Australia and New Zealand we use StarTrack Express. The estimated delivery time for metropolitan areas in Australia is 1-3 business days, and the estimated delivery time for rural or remote areas is 3-5 business days. The estimated time for delivery to New Zealand is 2-5 business days. Please note that there may be delays to these estimated shipping times during busy periods and holidays.

Orders require a signature upon delivery. In the event that no one is present to sign for the parcel, your order will either be left in a safe place or taken to a post office depending on the shipping option you have selected.

The following shipping options can be selected at checkout:

For orders of $200 or more:

• Free express shipping with Authority To Leave if no one is present to sign for the delivery
• Free express shipping with a Post Office Drop if no one is present to sign for the delivery

For orders above $79 but less than $200:

• Free express shipping with Authority To Leave if no one is present to sign for the delivery
• $5 express shipping with a Post Office Drop if no one is present to sign for the delivery

For orders less than $79:

• $10 express shipping with Authority To Leave if no one is present to sign for the delivery
• $14 express shipping with a Post Office Drop if no one is present to sign for the delivery

If you choose to issue the courier with Authority To Leave so that the order may be delivered without a signature, BNKR is not liable for any parcels that are lost or stolen upon delivery. Orders shipped to NZ do not have an Authority To Leave option, so all orders will require a signature on delivery.

Please note that shipping charges are non-refundable and we are unable to change your shipping method once you have placed your order.

Once your order has been dispatched, we will send you email updates about its progress so you know exactly when to expect it. Due to our quick order processing times, we are unable to cancel or change the details in your order once it has been placed.

If you have any questions about the delivery of your order, ask away! Contact our Customer Care team at support@bnkr-store.com.