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Please note due to the COVID-19 outbreak, our Australia & USA offices are currently closed. Our team will come in once a week to open returns. Due to this, we understand there will be delays with us receiving your returns and rest assured couriers are aware of this. Please try to send your return back within 30 days since receiving the order. For any further questions please contact [email protected]
FREE EXPRESS SHIPPING
For purchases $59+ in USA, Canada and Asia
(Estimated 1-3 days inside USA & Canada metro areas)
FLAT RATE EXPRESS SHIPPING
USA, Canada and Asia for purchases under $59 = $15
For all purchases to EU countries = $25 *
For all purchases to Middle East territories and regions = $50 *
For all purchases to African countries = $50 *
For shipping costs to other locations, please generate a shipping quote at checkout.
Please note that the order value thresholds for shipping costs apply to the total value of an order after any discount codes have been applied, and shipping costs are non-refundable.
DISPATCH & DELIVERY INFORMATION
Orders for our international customers are now being shipped from our Hong Kong Distribution Centre. This means speedier delivery across the globe!
Your BNKR order will be dispatched same day if ordered before 10PM PST on a business day. Otherwise, orders will be dispatched within 24 hours of being placed, unless placed over a weekend or on a public holiday - if this is the case, it will be dispatched on the next business day.
By placing an order with BNKR, you are responsible for: any applicable original shipping charges (free shipping for orders $59+) and the cost of return shipping back to BNKR. This also applies to any shipments that are refused by you at delivery.
All import duties and taxes are paid by BNKR for USA shipping addresses.
Rest of The World
By placing an order with BNKR, you are responsible for: any applicable original shipping charges, all applicable customs and duty import fees, and the cost of return shipping back to BNKR. This also applies to any shipments that are refused by you at delivery.
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Estimated time of delivery for metropolitan areas is 1-3 business days, and estimated time of delivery to rural or remote areas is 3-6 business days. Please note in times of peak traffic, delays to estimated shipping times may occur.
For delivery throughout USA we use DHL and FedEx. The estimated delivery time for metropolitan areas in USA, Canada and Asia is 1-3 business days, and the estimated delivery time for rural or remote areas is 3-6 business days. Please note that there may be delays to these estimated shipping times during busy periods.
Once your order has been dispatched, we will send you email updates about its progress so you know exactly when to expect it. Orders with a value of $800 or higher may be split into two shipments, and a tracking number for each shipment will be sent.
Your order needs a signature upon delivery, so if there is no one around to receive it the courier will leave a missed delivery card. You can then organise for your order to be re-delivered whenever it suits you! If you choose to issue the courier with Authority To Leave so that the parcel may be delivered without a signature, BNKR is no longer liable for your order.
If you live in a remote area, your parcel may be forwarded onto a local courier service. This will appear on your tracking as a delivery event, and the order should be successfully delivered to you within 24 hours.
Any questions? Please do not hesitate to contact our BNKR Customer Care team at [email protected]
* EU countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
* Middle East territories and regions: Bahrain, Cyprus, Eygypt, Iran, Iraq, Israel, Jordan, Kuwait, Oman, Palestine, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates, Yemen.
* African countries: Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Democratic Republic of Congo, Republic of Congo, Cote D’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritria, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Swaziland, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe.
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